Trade_in T&CS
1.0 Meaning of these Terms & Conditions
1.1 Please ensure that you have carefully read these Terms and Conditions before submitting your items for sale to Techoligy.
1.2 While you can view these Terms and Conditions on our website at any time, we also recommend that you retain a copy for your records.
1.3 By ticking the box to ‘Accept Terms and Conditions’ when completing your transaction, you confirm that you have read, accept, and agree to be bound by these Terms and Conditions. You are agreeing to sell your phone to Techoligy under the terms outlined below.
1.4 If you do not accept and agree to be bound by these Terms and Conditions, unfortunately you will be unable to sell your items to Techoligy.
2.0 Grading Explained
Excellent
· The device is a UK model with original software and genuine parts; no third-party parts fitted and no warning messages in settings.
· The device is 100% fully functional; charges to 100% and powers on. All sensors work, including touchscreen, microphones and speakers, Face ID/fingerprint, and camera.
· Has a pristine screen; no scratches, marks, chips, screen burn, light/dark spots, discolouration, or cracks.
· Housing is in pristine condition; no scratches, dents, marks, chips, or damage and is not bent or broken.
· Battery has a minimum battery health of 90%.
· The device is not blacklisted, counterfeit, rooted, or jailbroken.
· The device is free from all user accounts and security features (PIN code, fingerprint, Face ID, etc.).
Good
· The device has original software and genuine parts; no warnings about third-party parts fitted in settings.
· The device is 100% fully functional; charges to 100% and powers on. All sensors work, including touchscreen, microphones and speakers, Face ID/fingerprint, and camera.
· Screen shows light signs of use; some light scratches, no cracks or dents. Touchscreen works as it should, with no dead pixels or screen burn.
· Housing is in good condition; light scratches/marks, no dents, chips, or cracks.
· Battery has a minimum battery health of 80%.
· The device is not blacklisted, counterfeit, rooted, or jailbroken.
· The device is free from all user accounts and security features (PIN code, fingerprint, Face ID, etc.).
Fair
· The device has original software; any repairs have been made using matching parts.
· The device is 100% fully functional; charges to 100% and powers on. All sensors work, including touchscreen, microphones and speakers, Face ID/fingerprint, and camera.
· Screen shows moderate to heavy use; some deep scratches but no cracks, and all glass remains in the screen (no missing pieces). Touchscreen works as it should, with no dead pixels or screen burn.
· Housing shows signs of use; scratched/chipped/scuffed. Back glass may be cracked but cannot be falling out.
· Battery has a minimum battery health of 70%.
· The device is not blacklisted, counterfeit, rooted, or jailbroken.
· The device is free from all user accounts and security features (PIN code, fingerprint, Face ID, etc.).
Faulty
If ANY of the following issues are present, the device will be classed as faulty:
· Device has hardware faults; device still powers on but some sensors/buttons may not be fully functional.
· Heavy screen damage or screen faults: screen glass smashed, touchscreen sensor may not work, dead pixels and/or heavy screen burn.
· Housing in poor condition with heavy cosmetic wear; back panel cracked with loose or missing pieces.
· Battery health below 70%.
· The device may have software issues but is not blacklisted, counterfeit, rooted, or jailbroken.
· The device is free from all user accounts and security features (PIN code, fingerprint, Face ID, etc.).
Locked, managed, rooted, jailbroken, blacklisted devices that will not power on or are unable to be accessed will carry a £0 value.
3.0 Quality Assurance and Testing
3.1 When we receive your device(s), we will perform a series of checks and quality assurance tests to ensure it meets our Terms and Conditions and the grading criteria you confirmed at checkout. The process will include:
· Checking the device is not locked to an iCloud, Samsung, or Google account and has no passwords or security features present.
· A blacklist check to ensure the device is free from any contract and isn’t registered as lost or stolen.
· A full test of functionality and cosmetic grading.
3.2 If we find your device does not align with the grading you confirmed at checkout, we will send you a revised valuation together with the reason for that revaluation.
3.3 You have 10 working days to accept or reject the revised offer as outlined in the email. The 10 working days begins when the email detailing your revised offer is sent to you.
3.4 You must accept or reject the offer by replying to the email before the deadline elapses. If you fail to respond, this will be deemed acceptance and your revised offer payment will be processed to your nominated account.
3.5 Should you choose to reject the revised offer within the 10 working days, we will return your item(s) to the address registered on your order free of charge and the sale will be cancelled.
3.6 We reserve the right to require the sender to pay for return postage for any item returned due to:
(a) An active security feature that cannot be removed remotely
(b) Sending an item in error
(c) A different model being sent to the one selected at order
(d) Order cancellation after sending the item
3.7 Please note that Techoligy cannot be held responsible for the non-delivery of emails due to an incorrect email address or spam filters.
3.8 If our checks identify a device as blacklisted, lost, stolen, blocked, or barred, we will notify you and quarantine the device while contacting relevant authorities.
3.9 You will have 28 days to contact CheckMEND for ownership verification. During this period we cannot return the device or make payment.
3.10 If the red flag remains after 28 days, we are legally required to dispose of the device.
3.11 Ownership of the device(s) will pass to Techoligy once payment has been dispatched, at which point a contract is formed.
4.0 Getting your device ready to ship to Techoligy
4.1 Removal of security features
You are required to remove all security features, including accounts, PIN codes, passwords, fingerprints, and Face Recognition. Once these features have been removed, please factory reset your device.
We do not accept any device with an active security feature.
This includes:
- iOS devices which have not been removed from iCloud, have Find My iPhone turned on, or are subject to any other iOS security feature.
- Samsung devices with Find My Phone activated.
- Any other device with an active Google account.
If you send us an item which has any of these security features present, we will inform you via email, giving you the opportunity to remove these features remotely. If the security features are not removed remotely within 5 working days of notification, your item will be returned to you and the sale will be cancelled.
4.2 Personal Data, SIM Cards & Removable Storage Media
It is highly recommended that you delete all personal data/information stored on your device before sending it to Techoligy. This includes, but is not limited to, passwords, images, emails, etc.
If you send in an item that has a PIN code, password, fingerprint, or facial recognition present, we will contact you to assist with the removal of these security features to enable testing and quality assurance to be performed.
Please also remove your SIM card and any removable storage media, such as memory cards, from your device before sending it to Techoligy.
We accept no liability for any charges incurred as a result of sending a SIM card with your device.
Should any data be left on/in the device, Techoligy accepts no responsibility for any claims, losses, or damages arising in relation to the security, protection, confidentiality, or use of personal data.
It is your responsibility to ensure all personal data is removed from the device before sending to Techoligy and that all items such as SIM cards and memory storage are removed from the device before shipping.
All data, including data on the device, SIM cards, and memory storage devices, will be destroyed responsibly in line with GDPR regulations.
SIM cards and memory storage devices are non-returnable.
4.3 Cancellation of Contracts
You are responsible for cancelling any contracts linked to each device. Techoligy accepts no responsibility for any call costs arising before, or after, receipt of your device.
5.0 Shipping your item to Techoligy
5.1
You will be provided with a Royal Mail Tracked 48 shipping label and a Shipping Guide detailing how to send your items to Techoligy.
5.2
You are required to provide a valid address at checkout. This address will be used as the return-to-sender address on the postage label and as the address to which the device will be returned in the event of sale cancellation. It is your sole responsibility to ensure that the address provided is accurate and complete. Techoligy accepts no liability for any loss, damage, delay, or misdelivery arising from incorrect, incomplete, or inaccurate address details entered at checkout.
5.3
Please note the maximum insurance Royal Mail provides when using this service is £75. If your item(s) are valued above £75, it is recommended that you purchase a fully insured service such as Royal Mail Special Delivery.
5.4
It is your responsibility to ensure your item(s) are fully insured for loss before they reach Techoligy. Techoligy accepts no liability for any damage or loss of items in transit. Techoligy agrees to act as an agent and assist the sender in making an item lost in transit claim with Royal Mail for any damage or loss that occurs during transit; however, Techoligy accepts no responsibility itself.
5.5
It is your responsibility to ensure your items are securely packaged to prevent damage in transit. Techoligy accepts no liability for any damage or losses due to inadequately packaged items.
5.6
You are required to take your package to a Royal Mail Post Office to obtain proof of postage showing the tracking number. Please retain this proof of posting until the order is completed and payment is made, as it will be required in the event of any insurance claim.
5.7
It is recommended that you take photos of your device prior to shipping. This will help provide evidence in support of any damaged in transit claim that may be required. We also recommend you take note of any IMEI/Serial Number for each device.
6.0 Guaranteed Valuation Period
6.1
All Techoligy valuations are valid for 21 days. If your item(s) are received after this expires, we may revalue your item due to market fluctuations. In the event this results in a change to the value of your item, we will contact you by email, at which point you will be subject to the revised offer process outlined above.
7.0 Receiving Your Payment
7.1
If your device(s) pass the quality assurance processes and match the grading you confirmed at checkout, we will issue payment to your nominated account within 1 working days of receiving your device(s). Otherwise, we will need to regrade the phone, send you a revised valuation with the reason for the change, and wait for your confirmation that you accept the new valuation.
7.2
Payments will only be made to the account details provided during checkout. You are responsible for ensuring the payment details are accurate. Should you identify any issues, you must notify us at tradein@techoligy.co.uk as soon as possible prior to any payment being made. Techoligy accepts no responsibility for any payment-related issues arising as a result of incorrect payment details being provided.
7.3
Techoligy will not be liable for any losses that you may suffer if you fail to receive payment as a result of providing incorrect account or recipient details during the checkout process and not notifying us of the error before payment is attempted.
7.4
Any discrepancies must be reported to us via email at tradein@techoligy.co.uk within 30 days of the payment date. Please remember to include your order number.
7.5
All items are purchased using the VAT margin scheme as per the HMRC used goods VAT rules.
8.0 Events outside of our Control
8.1
Techoligy cannot be held responsible for any failure or delay to fulfil our obligations as outlined in these Terms and Conditions as a result of any events outside of our reasonable control.
9.0 Complaints Procedure
9.1
All complaints must be submitted using the following channel:
- By email to tradein@techoligy.co.uk
To support the complaint, you must provide:
- Your full name and contact details
- Your order number
- Details of the complaint in as much detail as possible
- Any supporting material, e.g. communications received, photos, etc.
You will receive an acknowledgement of your complaint within 2 working days of receipt to your nominated email address.
All complaints will be fully investigated by our customer services team, who will aim to resolve your complaint within 14 working days. During this time, we aim to keep you fully updated on the progress of our investigation.