Refund policy

We offer a FREE 30-day return policy on all products purchased*.
Please contact us if you’re not happy with your item or simply change your mind. You can return it free of charge within 30 days of delivery.

To start a return, you can contact us at support@techoligy.co.uk. We’ll provide a prepaid returns label, and once the item is received and inspected, a full refund will be issued within 3 working days.

We're happy for you to unpack the item and inspect it properly as you would if you'd bought the item from a shop. We do however ask that you return the product in the condition it was sent to you. Any usage may have a knock-on effect on our ability to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Any reductions will be applied in accordance with the following guidelines:

Excellent condition:

·         Unused, undamaged, or unaltered

·         All items included in the original package

·         Factory or vacuum seal is broken/opened but the item is still in its original condition

No deductions

Good condition:

·         Missing original packaging    

10%–20% deduction

Fair condition:

·         Missing parts

·         Some signs of wear or use

·         Item has been installed

·         Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings

20%–50% deduction

Poor condition:

·         Significant signs of wear, or significantly different than how it was shipped to the buyer

·         Missing essential parts

·         Item is damaged, scratched, defective, or requires service or repair

·         Missing provided certificates of authenticity, grading or appraisal

·         Sold multiple items but the buyer didn't return all of them

Item will be returned to customer



*For large items, the buyer may be responsible for return postage. This will be clearly stated in the item listing